FAQ

Email support@shopgogear.com or use our contact form. For help with an existing order, include your order number and a short description of what you need.

Most orders are processed within 1–2 business days, Monday through Friday, excluding holidays. Processing may take longer during promotions and busy periods. Processing time is separate from the time your package spends in transit.

Orders of $49 or more qualify for free standard shipping within the continental United States. Alaska, Hawaii, U.S. territories, military destinations and international destinations are excluded. Expedited shipping costs extra. Review the shipping options and charges shown at checkout before placing your order.

Expedited and Priority shipping are available where supported for your order and destination. Priority orders placed by 1:00 PM Pacific Time on a business day usually ship the same day; orders placed later, or on weekends and holidays, ship the next business day. Same-day shipping describes when a package leaves the facility, not when it arrives. Delivery estimates are not guaranteed.

Once your order ships, you’ll receive a shipping confirmation email with tracking information. If tracking shows delivery but you cannot find your package, check with neighbors or building management and contact the carrier. Email us if you need help with a carrier inquiry.

We ship to select international destinations. Enter your address at checkout to see the available shipping options and charges. Free shipping does not apply to international orders. If you do not see an option for your destination, contact us before ordering.

Email support@shopgogear.com with your order number and the change you would like to request. We’ll let you know what options are available for your order.

We offer 30 Day Easy Returns for domestic orders, with the 30-day window starting on the delivery date. We do not accept returns on international orders. Get Out Gear covers return shipping for eligible domestic returns. Lightly used gear is acceptable. To start a return, email support@shopgogear.com with your order number and the items you would like to return. We’ll reply with a link to your Return Merchandise Authorization (RMA) and shipping label. Then ship the items back using the instructions provided.

We usually process refunds within 2–3 business days after receiving your return. Your bank or payment provider may take additional time to post the refund.

Email support@shopgogear.com with your order number and a description of the issue so we can help.

Warranty coverage applies to manufacturing defects, not normal wear and tear. To request warranty support, email support@shopgogear.com with your order number and a description of the issue.

Coverage lasts three years from purchase for blankets, five years from purchase for TrekChair and trekking poles, and one year from purchase for all other products.

We do not offer a service where you send an item in for repair. An eligible warranty claim may be resolved with a replacement or replacement part.

We cover shipping for approved domestic warranty claims. Customers are responsible for shipping on international warranty claims.

The regular Down Puffy and Double Puffy have a temperature rating of 45°F. The Mega Puffy has a temperature rating of 35°F. Use an appropriate sleeping pad or underquilt when incorporating a blanket into your sleep system.

Down Puffy and Mega Puffy use down insulation. Double Puffy uses synthetic insulation. Cozy Camo is available with either down or synthetic insulation, so check the option you select before adding it to your cart.

Our blankets have a water-resistant shell with a durable water repellent (DWR) finish that helps resist spills and moisture. Water-resistant does not mean waterproof.

Wash on a gentle cycle in cold water using a front-loading machine or a top-loading machine without a center agitator. If that type of machine is unavailable, hand wash. Tumble dry on low heat or line dry. Do not use bleach or fabric softener, and do not iron or dry clean.

For long-term storage, hang your clean, dry blanket in a cool, dry place using its built-in loops, or keep it loosely packed in a large storage sack. Avoid leaving down insulation compressed for extended periods.

TrekChair is offered as a chair-only option or a full system with trekking poles. The chair-only option requires compatible trekking poles that you supply. Check the option you select before ordering. Contact us if you need help confirming whether your poles are compatible.

Visit our TrekChair assembly page for setup instructions. Contact us if you have questions about assembly or pole compatibility.

Yes. Explore Team Blankets and Custom Blankets to start an inquiry. Tell us your quantity, customization idea, and target date so we can help identify the right option and confirm the production timeline.