Shipping policy

ORDER PROCESSING

Orders are processed on business days (Monday–Friday, excluding holidays). Most orders are processed within 1–2 business days. During peak periods, promotions, or high-volume seasons, processing may take longer.

SHIPPING METHODS

Free Shipping
Offered on qualifying orders within the continental United States. Orders ship via standard ground service. Delivery timeframes vary by destination, carrier capacity, and fulfillment location. Delivery dates are estimates and are not guaranteed.

Expedited Shipping
An upgraded shipping option that uses faster carrier services where available. Delivery timeframes are estimates only and may vary by destination, carrier, and fulfillment center.

Priority Shipping
Our fastest shipping option. Priority orders are moved to the front of our processing queue and shipped using an accelerated service where available. Delivery dates are not guaranteed.

SAME-DAY SHIPPING CUTOFF FOR PRIORITY

Orders placed with Priority shipping by 1:00 PM Pacific Time on a business day are usually shipped the same day. Priority orders placed after 1:00 PM PT, or on weekends/holidays, ship on the next business day.

Same-day shipping refers to the date the order leaves our facility, not the delivery date. Transit times depend on the selected shipping method and carrier.

FULFILLMENT & DELIVERY ESTIMATES

Orders may be fulfilled either from our own warehouse or from third-party fulfillment centers, including Amazon Multi-Channel Fulfillment (MCF). Shipping method names (Free, Expedited, Priority) refer to the service level you select at checkout. Actual transit times may vary depending on inventory location, carrier capacity, weather, and other factors.

In some cases, orders fulfilled through third-party fulfillment centers may take longer in transit than orders shipped directly from our warehouse, especially during high-volume periods.

Any delivery windows shown at checkout are estimates provided for convenience and are not guaranteed. Once your order ships, you will receive a shipping confirmation email with tracking information.

SHIPPING RESTRICTIONS

Domestic Shipping (United States)
We ship to addresses within the continental United States, Alaska, and Hawaii. Free shipping is only available for orders shipped within the continental United States. We do not ship to P.O. boxes for certain oversized camping and outdoor gear items.

International Shipping
We offer international shipping to select countries. International orders are charged applicable shipping fees at checkout. Free shipping does not apply to international orders.

Customs, Duties, and Taxes
For international shipments, customers are responsible for all customs duties, import taxes, and any additional fees imposed by their destination country. These charges are determined by your local customs authority and are not included in our shipping fees. Please check with your country's customs office for estimated charges before placing your order. We cannot predict or control these fees, and they must be paid by the recipient upon delivery.

If you have questions about shipping to your location, please contact us before placing your order.

DELIVERY ISSUES

Once an order is handed to the carrier, delays due to carrier issues, weather events, or other circumstances beyond our control may occur. If your tracking shows your package as delivered but you have not received it, please check with neighbors or your building management, and contact the carrier directly. We are happy to assist with carrier inquiries.